For my lovely clients who forgot to measure their ceiling height:
You can buy the down rod here.
Please make sure to measure carefully and write in your checkout note the length you need for the rod, as well as the color.
ORDERING & PRODUCT INFORMATION
Custom Orders
All Light Cookie fixtures are made to order—we do not carry stock. Once an order is placed, it cannot be modified, canceled, or refunded. Minor changes may be accommodated depending on where we are in the production process—please reach out as soon as possible.
Customizations
Most designs are fully customizable within fabrication and shipping limits (excluding our fixed-size Marinal series). You may select custom dimensions, metal finishes, and powder coat colors from the following charts:
Trade Program
We offer exclusive discounts for professionals in the architecture, design, and interiors industry. To apply, please include your business information when requesting a quote or placing an order.
Light Bulbs
Bulbs are not included with our fixtures. However, we're happy to advise on the best type for your light during or after purchase.
DELIVERY, RETURNS & DAMAGES
Lead Times
Standard lead time is 2–3 weeks. If you have a tight deadline, let us know—we can often accommodate rush orders within 1–2 weeks.
Shipping Damage
If your order arrives damaged, contact us immediately. Save all packaging materials, as they are required for insurance claims. Damage reported after 15 days from delivery cannot be considered for replacement.
Returns & Exchanges
Our lights are crafted by hand, one at a time. Minor variations and surface inconsistencies are part of their artisanal nature. If you're unhappy with your fixture, notify us within 10 business days of delivery. Items held longer than 15 days are not eligible for return or replacement.
INSTALLATION & TECHNICAL
Installation & Handling
We strongly recommend professional installation by a licensed electrician. All products are designed for use with dimmable or non-dimmable LED bulbs only. Screws and anchors are not included, as installation surfaces vary (e.g., drywall, concrete, wood).
UL Certification
Our products are not UL listed.
INTERNATIONAL ORDERS
All fixtures are wired for global voltage compatibility. Unless otherwise requested, all pieces are hardwired. If you prefer a plug-in version, we offer two options:
We can also add a toggle switch to any wall lamp or sconce backplate upon request.
Please specify your needs during ordering, including junction box sizes for custom canopies if applicable.
- Size :
- 50 pcs , 40cm , 60cm , 70cm , 80cm , 90cm , 100cm , 110cm , 120cm , 130cm , 140cm , 150cm , 160cm , 170cm , 180cm , 190cm , 200cm , 200cm
